POSTAGE CHARGES AND REFUNDS
Postage charges as follow
standard shipping flat rate of $11.45
express shipping option is $15.50
free postage applies to orders over $80
local pick up is available in Melton Victoria 3337 - please note you order needs to be picked up within 48 hours of being advised it’s ready for pick up, if it’s not your order may be canceled and a 5% fee charged (being the order would of been made)
- if you pick local pick in checkout and can’t pick up, postage chargers will apply, an invoice for postage will be sent and it it’s not paid in 5 calendar days your order full will be cancelled and refunded.
Orders will be packed in a box with either bubble wrap or packing peanuts.
parcels with be sent via Australia post, you will be provided a tracking number once posted via email or text - if in Melbourne the option of courier may be available for me to send via also.
Please allow up to 3 business days for you order to be sent; Being a small business sometimes I may have a small turn around waiting on stock to arrive, if there is a longer day I will contact you to let you know.
Please note I do not refund for change of mind,
If there are any issues with your goods upon arrival, please contact us straight away, please explain what has happened and please provide photos, each situation is case by case.
If you have a parcel that has not arrived please note a refund refund will not be processed or replacement sent until a full investigation is complete with Australia post, in some situations the customer will need to contact Australia post to lodge a case.